The Portail Probance homepage is the entry point to all the features you need to manage your collaboration with Probance. It helps you quickly understand where to go depending on your need: projects, support, or administrative information.
1. The Portail Probance homepage
Once logged in, you land on the Portail Probance homepage.
This page gives you a clear overview and quick access to the different available sections.
From the homepage, you can:
- access your ongoing projects,
- contact Probance support,
- view your administrative information.
2. The Admin module
The Admin module is dedicated to administrative information related to your account.
From this module, you can in particular:
- view your Probance invoices.
👉 For more details, you can watch the dedicated video: How to access your Probance invoices?
3. The Helpdesk module
The Helpdesk module allows you to contact the Probance teams for any question or support request.
From this module, you can:
- create and track support tickets,
- exchange with the Probance teams without using email.
👉 Your request is handled by the right person, or redirected if needed.
Even if your usual contact is unavailable, someone will always be able to help you.
Use the Helpdesk for:
- incidents or malfunctions,
- questions related to the use of Probance One,
- any request for which you could not find an answer in our documentation.
📹 Video: How to create a ticket via Portail Probance?
4. The My Services module
The My Services module gives you access to all the services offered by Probance and allows you to manage your requests independently.
From this section, you can:
- My Credits: view and track your available credits.
- Service Catalog: explore the full range of services offered by Probance.
- My Service Requests: access your ongoing projects and service requests, track their progress, and complete the tasks requested by the Probance teams.
- Third-Party Tools Catalog: discover additional tools available to extend your setup.
- My Third-Party Tool Suggestions: suggest new tools that could be integrated.
The goal of this spa ce is to enable you to autonomously select the services you need and easily track the progress of the services you have already ordered, including the setup and evolution of the Probance One solution.
✅ Key points to remember
- The homepage helps you quickly find your way
- Each module has a specific purpose:
- Admin → invoices
- Helpdesk → support and usage questions
- Services → projects and tasks
Everything is centralized in Portail Probance, without unnecessary email exchanges