{"id":37033,"date":"2026-02-12T07:39:31","date_gmt":"2026-02-12T07:39:31","guid":{"rendered":"https:\/\/doc.probance.com\/?post_type=tutoriels&#038;p=37033"},"modified":"2026-08-27T09:15:53","modified_gmt":"2026-08-27T09:15:53","slug":"discovering-the-portail-probance-homepage","status":"publish","type":"tutoriels","link":"https:\/\/doc.probance.com\/en\/knowledge-base\/discovering-the-portail-probance-homepage\/","title":{"rendered":"Discovering the Portail Probance homepage"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The <strong>Portail Probance<\/strong> homepage is the entry point to all the features you need to manage your collaboration with Probance. It helps you quickly understand <strong>where to go<\/strong> depending on your need: projects, support, or administrative information.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. The Portail Probance homepage<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once logged in, you land on the <strong>Portail Probance homepage<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This page gives you a clear overview and quick access to the different available sections.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">From the homepage, you can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>access your ongoing projects,<\/li>\n\n\n\n<li>contact Probance support,<\/li>\n\n\n\n<li>view your administrative information.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image aligncenter size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1438\" height=\"254\" src=\"https:\/\/doc.probance.com\/wp-content\/uploads\/2026\/02\/Home.png\" alt=\"\" class=\"wp-image-37368\" srcset=\"https:\/\/doc.probance.com\/wp-content\/uploads\/2026\/02\/Home.png 1438w, https:\/\/doc.probance.com\/wp-content\/uploads\/2026\/02\/Home-300x53.png 300w, https:\/\/doc.probance.com\/wp-content\/uploads\/2026\/02\/Home-1024x181.png 1024w, https:\/\/doc.probance.com\/wp-content\/uploads\/2026\/02\/Home-768x136.png 768w\" sizes=\"auto, (max-width: 1438px) 100vw, 1438px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">2. The Admin module<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Admin<\/strong> module is dedicated to administrative information related to your account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">From this module, you can in particular:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>view your <strong>Probance invoices<\/strong>.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 For more details, you can watch the dedicated video: <a href=\"https:\/\/doc.probance.com\/en\/tips\/how-to-access-your-probance-invoices\/\">How to access your Probance invoices?<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. The Helpdesk module<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The <strong>Helpdesk<\/strong> module allows you to contact the <strong>Probance teams<\/strong> for any question or support request.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">From this module, you can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>create and track <strong>support tickets<\/strong>,<\/li>\n\n\n\n<li>exchange with the Probance teams without using email.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udc49 Your request is handled by the <strong>right person<\/strong>, or redirected if needed.<br>Even if your usual contact is unavailable, someone will always be able to help you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Use the Helpdesk for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>incidents or malfunctions<\/strong>,<\/li>\n\n\n\n<li>questions related to the <strong>use of Probance One<\/strong>,<\/li>\n\n\n\n<li>any request for which you could not find an answer in our documentation.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">\ud83d\udcf9 Video: <a href=\"https:\/\/doc.probance.com\/en\/tips\/how-to-create-a-ticket-through-portail\/\" data-type=\"tips\" data-id=\"34689\">How to create a ticket via Portail Probance?<\/a><br><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. The My Services module<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The<strong> My Services <\/strong>module gives you access to all the services offered by Probance and allows you to manage your requests independently.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">From this section, you can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>My Credits:<\/strong> view and track your available credits.<\/li>\n\n\n\n<li><strong>Service Catalog:<\/strong> explore the full range of services offered by Probance.<\/li>\n\n\n\n<li><strong>My Service Requests:<\/strong> access your ongoing projects and service requests, track their progress, and complete the tasks requested by the Probance teams.<\/li>\n\n\n\n<li><strong>Third-Party Tools Catalog:<\/strong> discover additional tools available to extend your setup.<\/li>\n\n\n\n<li><strong>My Third-Party Tool Suggestions: <\/strong>suggest new tools that could be integrated.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The goal of this spa ce is to enable you to autonomously select the services you need and easily track the progress of the services you have already ordered, including the setup and evolution of the Probance One solution.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u2705 Key points to remember<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The homepage helps you <strong>quickly find your way<\/strong><\/li>\n\n\n\n<li>Each module has a specific purpose:\n<ul class=\"wp-block-list\">\n<li><strong>Admin<\/strong> \u2192 invoices<\/li>\n\n\n\n<li><strong>Helpdesk<\/strong> \u2192 support and usage questions<\/li>\n\n\n\n<li><strong>Services<\/strong> \u2192 projects and tasks<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Everything is centralized in <strong>Portail Probance<\/strong>, without unnecessary email exchanges<\/p>\n<div id=\"wpmem_restricted_msg\"><p>This content is restricted to site members.  If you are an existing user, please log in.  New users may register below.<\/p><\/div><div id=\"wpmem_login\"><a id=\"login\"><\/a><form action=\"https:\/\/doc.probance.com\/en\/knowledge-base\/discovering-the-portail-probance-homepage\/\" method=\"POST\" id=\"wpmem_login_form\" class=\"form\"><input type=\"hidden\" id=\"_wpmem_login_nonce\" name=\"_wpmem_login_nonce\" value=\"44c1cda505\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/tutoriels\/37033\" \/><fieldset><legend>Existing Users Log In<\/legend><label for=\"log\">Username or Email<\/label><div class=\"div_text\"><input name=\"log\" type=\"text\" id=\"log\" value=\"\" class=\"username\" required  \/><\/div><label for=\"pwd\">Password<\/label><div class=\"div_text\"><input name=\"pwd\" type=\"password\" id=\"pwd\" class=\"password\" required  \/><\/div><input name=\"a\" type=\"hidden\" value=\"login\" \/><input name=\"redirect_to\" type=\"hidden\" value=\"https:\/\/doc.probance.com\/en\/knowledge-base\/discovering-the-portail-probance-homepage\/\" \/><div class=\"button_div\"><input name=\"rememberme\" type=\"checkbox\" id=\"rememberme\" value=\"forever\" \/>&nbsp;<label for=\"rememberme\">Remember Me<\/label>&nbsp;&nbsp;<input type=\"submit\" name=\"Submit\" value=\"Log In\" class=\"buttons\" \/><\/div><\/fieldset><\/form><\/div><div id=\"wpmem_reg\"><a id=\"register\"><\/a><form name=\"form\" method=\"post\" action=\"https:\/\/doc.probance.com\/en\/knowledge-base\/discovering-the-portail-probance-homepage\/\" id=\"wpmem_register_form\" class=\"form\"><input type=\"hidden\" id=\"_wpmem_register_nonce\" name=\"_wpmem_register_nonce\" value=\"ae89b4890e\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/tutoriels\/37033\" \/><fieldset><legend>New User Registration<\/legend><label for=\"username\" class=\"text\">Choose a Username<span class=\"req\">*<\/span><\/label><div class=\"div_text\"><input name=\"username\" type=\"text\" id=\"username\" value=\"\" class=\"textbox\" required  \/><\/div><label for=\"first_name\" class=\"text\">First Name<span class=\"req\">*<\/span><\/label><div class=\"div_text\"><input name=\"first_name\" type=\"text\" id=\"first_name\" value=\"\" class=\"textbox\" required  \/><\/div><label for=\"last_name\" class=\"text\">Last Name<span class=\"req\">*<\/span><\/label><div class=\"div_text\"><input name=\"last_name\" type=\"text\" id=\"last_name\" value=\"\" class=\"textbox\" required  \/><\/div><label for=\"user_email\" class=\"text\">Email<span class=\"req\">*<\/span><\/label><div class=\"div_text\"><input name=\"user_email\" type=\"email\" id=\"user_email\" value=\"\" class=\"textbox\" required  \/><\/div><input name=\"a\" type=\"hidden\" value=\"register\" \/><input name=\"wpmem_reg_page\" type=\"hidden\" value=\"https:\/\/doc.probance.com\/en\/knowledge-base\/discovering-the-portail-probance-homepage\/\" \/><div class=\"button_div\"><input name=\"submit\" type=\"submit\" value=\"Register\" class=\"buttons\" \/><\/div><div class=\"req-text\"><span class=\"req\">*<\/span>Required field<\/div><\/fieldset><\/form><\/div>","protected":false},"excerpt":{"rendered":"<p>The Portail Probance homepage is the entry point to all the features you need to manage your collaboration with Probance. It helps you quickly understand where to go depending on your need: projects, support, or administrative information. 1. The Portail Probance homepage Once logged in, you land on the Portail Probance homepage. This page gives [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"template":"","sujets":[645],"class_list":["post-37033","tutoriels","type-tutoriels","status-publish","hentry","sujets-portail"],"_links":{"self":[{"href":"https:\/\/doc.probance.com\/en\/wp-json\/wp\/v2\/tutoriels\/37033","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/doc.probance.com\/en\/wp-json\/wp\/v2\/tutoriels"}],"about":[{"href":"https:\/\/doc.probance.com\/en\/wp-json\/wp\/v2\/types\/tutoriels"}],"author":[{"embeddable":true,"href":"https:\/\/doc.probance.com\/en\/wp-json\/wp\/v2\/users\/6"}],"wp:attachment":[{"href":"https:\/\/doc.probance.com\/en\/wp-json\/wp\/v2\/media?parent=37033"}],"wp:term":[{"taxonomy":"sujets","embeddable":true,"href":"https:\/\/doc.probance.com\/en\/wp-json\/wp\/v2\/sujets?post=37033"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}