{"id":32881,"date":"2025-04-14T10:00:00","date_gmt":"2025-04-14T10:00:00","guid":{"rendered":"https:\/\/doc.probance.com\/?post_type=tutoriels&#038;p=32881"},"modified":"2025-11-11T06:27:28","modified_gmt":"2025-11-11T06:27:28","slug":"temporarily-exclude-previously-recommended-products-from-future-suggestions","status":"publish","type":"tutoriels","link":"https:\/\/doc.probance.com\/en\/knowledge-base\/temporarily-exclude-previously-recommended-products-from-future-suggestions\/","title":{"rendered":"Temporarily exclude previously recommended products from future suggestions"},"content":{"rendered":"\n<p>Probance One allows you to control how often the same product can be recommended to the same contact, thanks to the pause feature for selected products. When a product is paused after being recommended to a contact, it cannot be suggested to them again for a defined period. This helps avoid excessive repetition of the same suggestions and improves the customer experience through more varied recommendations.<\/p>\n\n\n\n<p>This tutorial will explain how to configure the pause of selected products in your campaigns.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. General overview<\/h2>\n\n\n\n<p>Pausing selected products means temporarily quarantining products that have been pushed to the recipient through the personalized offer for a set period. During this time, these products cannot be recommended again to that same contact.<\/p>\n\n\n\n<p>For each campaign that includes a personalized offer, you can:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Enable\/disable the pause of selected products<\/strong>: When enabled, the products selected for each recipient will be paused for the duration you define.<\/li>\n\n\n\n<li><strong>Enable\/disable the exclusion of paused products<\/strong>: When enabled, products currently paused for a recipient will automatically be excluded from their future recommendations. If disabled, paused products may still be suggested to the contact.<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-style-note is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>Note<\/strong>: A personalized offer must be configured in the campaign to access this option. If that\u2019s not the case, refer to our guides on configuring recommendation rules and integrating known products for each recipient.<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">2. Enable the pause of selected products<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>In your campaign configuration page, go to the <strong>Personalized Offer<\/strong> section and click <strong>Edit<\/strong>.<\/li>\n\n\n\n<li>Click on <strong>Advanced options<\/strong>.<\/li>\n\n\n\n<li>In the row corresponding to your rule, switch the <strong>Pause after sending<\/strong> toggle to <strong>Enabled<\/strong>.<\/li>\n\n\n\n<li>In the input field, define the number of days during which the products will remain paused.<\/li>\n\n\n\n<li>Click <strong>Apply<\/strong>.<\/li>\n\n\n\n<li>Click <strong>Save<\/strong> to confirm your changes.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">3. Enable the exclusion of paused products<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>In your campaign configuration page, go to the <strong>Personalized Offer<\/strong> section and click <strong>Edit<\/strong>.<\/li>\n\n\n\n<li>Click on <strong>Advanced options<\/strong>.<\/li>\n\n\n\n<li>In the row corresponding to your rule, switch the <strong>Paused products<\/strong> toggle to <strong>Exclude<\/strong>.<\/li>\n\n\n\n<li>Click <strong>Apply<\/strong>.<\/li>\n\n\n\n<li>Click <strong>Save<\/strong> to confirm your changes.<\/li>\n<\/ol>\n<div id=\"wpmem_restricted_msg\"><p>This content is restricted to site members.  If you are an existing user, please log in.  New users may register below.<\/p><\/div><div id=\"wpmem_login\"><a id=\"login\"><\/a><form action=\"https:\/\/doc.probance.com\/en\/knowledge-base\/temporarily-exclude-previously-recommended-products-from-future-suggestions\/\" method=\"POST\" id=\"wpmem_login_form\" class=\"form\"><input type=\"hidden\" id=\"_wpmem_login_nonce\" name=\"_wpmem_login_nonce\" value=\"276282ef14\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/tutoriels\/32881\" \/><fieldset><legend>Existing Users Log In<\/legend><label for=\"log\">Username or Email<\/label><div class=\"div_text\"><input name=\"log\" type=\"text\" id=\"log\" value=\"\" class=\"username\" required  \/><\/div><label for=\"pwd\">Password<\/label><div class=\"div_text\"><input name=\"pwd\" type=\"password\" id=\"pwd\" class=\"password\" required  \/><\/div><input name=\"a\" type=\"hidden\" value=\"login\" \/><input name=\"redirect_to\" type=\"hidden\" value=\"https:\/\/doc.probance.com\/en\/knowledge-base\/temporarily-exclude-previously-recommended-products-from-future-suggestions\/\" \/><div class=\"button_div\"><input name=\"rememberme\" type=\"checkbox\" id=\"rememberme\" value=\"forever\" \/>&nbsp;<label for=\"rememberme\">Remember Me<\/label>&nbsp;&nbsp;<input type=\"submit\" name=\"Submit\" value=\"Log In\" class=\"buttons\" \/><\/div><\/fieldset><\/form><\/div><div id=\"wpmem_reg\"><a id=\"register\"><\/a><form name=\"form\" method=\"post\" action=\"https:\/\/doc.probance.com\/en\/knowledge-base\/temporarily-exclude-previously-recommended-products-from-future-suggestions\/\" id=\"wpmem_register_form\" class=\"form\"><input type=\"hidden\" id=\"_wpmem_register_nonce\" name=\"_wpmem_register_nonce\" value=\"374ed97016\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/tutoriels\/32881\" \/><fieldset><legend>New User Registration<\/legend><label for=\"username\" class=\"text\">Choose a Username<span class=\"req\">*<\/span><\/label><div class=\"div_text\"><input name=\"username\" type=\"text\" id=\"username\" value=\"\" class=\"textbox\" required  \/><\/div><label for=\"first_name\" class=\"text\">First Name<span class=\"req\">*<\/span><\/label><div class=\"div_text\"><input name=\"first_name\" type=\"text\" id=\"first_name\" value=\"\" class=\"textbox\" required  \/><\/div><label for=\"last_name\" class=\"text\">Last Name<span class=\"req\">*<\/span><\/label><div class=\"div_text\"><input name=\"last_name\" type=\"text\" id=\"last_name\" value=\"\" class=\"textbox\" required  \/><\/div><label for=\"user_email\" class=\"text\">Email<span class=\"req\">*<\/span><\/label><div class=\"div_text\"><input name=\"user_email\" type=\"email\" id=\"user_email\" value=\"\" class=\"textbox\" required  \/><\/div><input name=\"a\" type=\"hidden\" value=\"register\" \/><input name=\"wpmem_reg_page\" type=\"hidden\" value=\"https:\/\/doc.probance.com\/en\/knowledge-base\/temporarily-exclude-previously-recommended-products-from-future-suggestions\/\" \/><div class=\"button_div\"><input name=\"submit\" type=\"submit\" value=\"Register\" class=\"buttons\" \/><\/div><div class=\"req-text\"><span class=\"req\">*<\/span>Required field<\/div><\/fieldset><\/form><\/div>","protected":false},"excerpt":{"rendered":"<p>Probance One allows you to control how often the same product can be recommended to the same contact, thanks to the pause feature for selected products. When a product is paused after being recommended to a contact, it cannot be suggested to them again for a defined period. This helps avoid excessive repetition of the [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"template":"","sujets":[654],"class_list":["post-32881","tutoriels","type-tutoriels","status-publish","hentry","sujets-products"],"_links":{"self":[{"href":"https:\/\/doc.probance.com\/en\/wp-json\/wp\/v2\/tutoriels\/32881","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/doc.probance.com\/en\/wp-json\/wp\/v2\/tutoriels"}],"about":[{"href":"https:\/\/doc.probance.com\/en\/wp-json\/wp\/v2\/types\/tutoriels"}],"author":[{"embeddable":true,"href":"https:\/\/doc.probance.com\/en\/wp-json\/wp\/v2\/users\/6"}],"wp:attachment":[{"href":"https:\/\/doc.probance.com\/en\/wp-json\/wp\/v2\/media?parent=32881"}],"wp:term":[{"taxonomy":"sujets","embeddable":true,"href":"https:\/\/doc.probance.com\/en\/wp-json\/wp\/v2\/sujets?post=32881"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}