{"id":34689,"date":"2025-08-07T10:56:23","date_gmt":"2025-08-07T10:56:23","guid":{"rendered":"https:\/\/doc.probance.com\/?post_type=tips&#038;p=34689"},"modified":"2025-08-27T12:17:23","modified_gmt":"2025-08-27T12:17:23","slug":"how-to-create-a-ticket-through-portail","status":"publish","type":"tips","link":"https:\/\/doc.probance.com\/en\/tips\/how-to-create-a-ticket-through-portail\/","title":{"rendered":"How to create a ticket through Portail ?"},"content":{"rendered":"\n<p>By centralizing all your requests, <strong>Portail <\/strong>makes it easier to track your tickets and ensures a faster response from our support teams. Creating a ticket through Portail allows you to benefit from <strong>organized tracking<\/strong>, <strong>improved responsiveness<\/strong>, and <strong>clear communication <\/strong>with our support team.<\/p>\n\n\n\n<p>Create a ticket whenever :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>You encounter a bug or malfunction on Probance One<\/strong><\/li>\n\n\n\n<li><strong>If you have any questions about the use of Probance One<\/strong><\/li>\n<\/ul>\n\n\n\n<p>To access Portail, go to <a class=\"\" href=\"https:\/\/portail.my-probance.one\/\">https:\/\/portail.my-probance.one\/<\/a>.<\/p>\n\n\n\n<p>To log in, enter your <strong>email address<\/strong>, the <strong>company code<\/strong> provided by the project manager during installation, and the<strong> password<\/strong> you created during your<strong> first login<\/strong>.<br>Simply follow the steps in the video to create your ticket and streamline your communication with our support team.<\/p>\n\n\n\n<p><strong>Watch the video to learn how to proceed:<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How to create a ticket through Portail ?\" src=\"https:\/\/player.vimeo.com\/video\/1108049459?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>By centralizing all your requests, Portail makes it easier to track your tickets and ensures a faster response from our support teams. Creating a ticket through Portail allows you to benefit from organized tracking, improved responsiveness, and clear communication with our support team. Create a ticket whenever : To access Portail, go to https:\/\/portail.my-probance.one\/. To [&hellip;]<\/p>\n","protected":false},"author":626,"featured_media":0,"template":"","tips_tags":[1108],"class_list":["post-34689","tips","type-tips","status-publish","hentry","tips_tags-portail-2"],"_links":{"self":[{"href":"https:\/\/doc.probance.com\/en\/wp-json\/wp\/v2\/tips\/34689","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/doc.probance.com\/en\/wp-json\/wp\/v2\/tips"}],"about":[{"href":"https:\/\/doc.probance.com\/en\/wp-json\/wp\/v2\/types\/tips"}],"author":[{"embeddable":true,"href":"https:\/\/doc.probance.com\/en\/wp-json\/wp\/v2\/users\/626"}],"wp:attachment":[{"href":"https:\/\/doc.probance.com\/en\/wp-json\/wp\/v2\/media?parent=34689"}],"wp:term":[{"taxonomy":"tips_tags","embeddable":true,"href":"https:\/\/doc.probance.com\/en\/wp-json\/wp\/v2\/tips_tags?post=34689"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}